Supervisor

Job Summary

The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Key Responsibilities

• Daily responsibilities are:
• Assist managers in overseeing the daily operations of all crew at your facility
• See that standups meetings pre-shift are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed. Problems must be tagged, report & follow-up
• Verify that the park is clean. Delegate cleaning duties to team members
• Timekeeping - Approve times. Ensure that management staff at your facility are approving clock-in/out punches each shift. This must be done each shift
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re-training needs
• Field guest complaints
• Incident Reports
• Assist Operations Managers in completion of guest and team member incident reports as needed
• Help Manager ensure reports are completed and turned in within 24 hours
• If team member is injured, retrain if that was the cause
• If team member needs medical attention, call Safety Manager immediately
• Work alongside crew as needed. Fill in for brakes as needed
• Perform other duties and responsibilities as required or requested
• Schedule crew members for your designated location
• Ongoing Responsibilities Are Support GMs goal of ensuring team meets or exceeds turn over times
• Aid with ride audits if needed. Retrain/coach as needed
• Update standup meeting info. Communicate to other operations managers if something is added or changed
• Ensure facility is well maintained. Notify GM is something needs to be fixed
• Supervisory Responsibility This position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department

Physical Demands

• While performing the duties of this job, the crew member is regularly required to talk or hear
• The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms
• Could lift at times up to 50lbs

Education

A high school diploma or GED equivalent is required

Position Type/Expected Hours of Work

This is a part-time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance - Quality coverage options to help you and your family stay healthy
• Prescription Drug Coverage - Integrated with our medical plans for convenient access to medications
• Health Savings Account (HSA) - Tax-advantage savings for medical expenses, with employee contributions
• Supplemental Insurance (Aflac) - Optional accident, critical illness, and hospital plans to enhance your coverage
• Voluntary Life Insurance - Additional life insurance coverage available for purchase to further protect your loved ones
• Company-Paid Life Insurance - Financial protection for your loved ones, at no cost to you
• Company-Paid Long-term Disability Insurance - Income protection to help support you in the event of a long-term illness or injury
• 401(k) Retirement Plan - Eligible after 1 year of employment, with a generous company match to help you plan for the future

Notice of E-Verify Participation

Five Star Parks & Attractions participates in the E-Verify program.

We are an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.