Physician Scheduling Coordinator - Administration Primary Care

About the role

This position is responsible for coordinating outpatient and/or facility physician and advanced clinical practitioner (ACP) schedules and templates for medical group practices while troubleshooting physician scheduling issues on a daily basis. The position provides quality and knowledgeable coordination of provider templates, patient scheduling, knowledge of services, visit preparations, accurate patient instructions, and customer service to patients and physicians.

Responsibilities

• Provide superior service to physicians/advanced clinical practitioners and patients for all scheduling and template matters.
• Act as the communication link with the engagement center, clinical staff, referring physicians, physicians, and patients to ensure schedules are appropriately structured and utilized daily.
• Assist with hospital transfers, arranging care with case managers, assisting with financial resources, and answering questions related to scheduled appointments.
• Provide patient estimates for services and ensure appropriate documentation is submitted for authorization of services.
• Assist in training clinical staff and engagement center staff on department‑specific templates and visits/procedures.
• Produce and maintain physician schedules based on daily needs and utilization.
• Facilitate vacations or scheduling changes on physician schedules.

Requirements

• Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
• Bachelor of Arts or Bachelor of Science in Healthcare preferred.
• 2‑3 years of experience in a clinical setting required.
• Minimum of two years of experience in scheduling and authorization of insurance preferred.
• Minimum of two years of experience in a specialty practice preferred.
• Knowledge of medical terminology preferred.
• Background in healthcare billing preferred.
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Teams, Word) and ability to use computer for online learning, forms, policies, and benefits enrollment.