Physical Security Technician I

About the role

The Physical Security Technician I, under the direction of the Supervisor, Radio Systems, facilitates repairs, service and maintenance of various Department of Public Safety (DPS) managed programs and systems for all aspects of the Casino, Hotel and Tribal Government Access Control databases.

Responsibilities

• Installs, repairs, and maintains commercial door hardware, including mechanical locks, panic devices, door closers, electrified strikes, electrified locking hardware, card readers, and other access control components.
• Collaborates with vendors and internal partners to ensure secure and reliable operation of physical security systems.
• Responds to phone calls, emails, voicemails, verbal requests and work orders.
• Issues and tracks work orders, documenting all repairs, services and maintenance performed.
• Collaborates closely with vendors to ensure the timely resolution of service issues.
• Manages vendor activities related to emergency repairs of all security systems, including after-hours system failures, troubleshooting hardware and equipment issues, and restoring systems to proper operating condition.
• Identifies and troubleshoots low-voltage electrical issues such as loose connections, grounded wiring, damaged insulation, and electrical current irregularities.
• Installs raceways and conduits, and tests and repairs electrical circuits and sensors in accordance with industry standards.
• Conducts monthly testing of backup batteries, keypads, and sensors.
• Supports new projects in both existing and new construction by assisting with product evaluation, system testing, field verification, and inspection of work in progress for compliance with contracts and security industry standards.
• Facilitates security system integrations, software updates, and assists in training Public Safety team members on the maintenance and operation of all security systems.
• Participates in the development, planning, and management of processes and practices for new security functions to ensure alignment with enterprise and community goals.
• Establishes work techniques and ensures compliance with professional standards, directives, approved procedures and policies, applicable federal and state regulations, Tribal ordinances, and all Indian gaming-related regulations.
• Identifies and resolves issues related to team member badge access levels, onboarding badge setup, access control system profiles, and construction vendor credentials in a timely and accurate manner.
• Adopts effective and reasonable courses of action, swiftly considering all relevant circumstances.
• Addresses equipment-related questions and resolves complaints efficiently.
• Maintains inventory of essential parts, tools, and test equipment to support efficient and continuous operation of all security systems.
• Performs other duties as assigned to support the efficient operation of the department.

Qualifications

• A high school diploma or GED required.
• Minimum one (1) year experience working with installing, maintaining, and troubleshooting electronic physical security systems, including access control, alarm systems, and related security hardware, required.
• Minimum one (1) year of experience working in a casino environment or Tribal Government preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KSA

• Knowledge of commercial door hardware, including mechanical locks, panic devices, door closers, electrified strikes, and electrified locking hardware.
• Knowledge of physical security principles, access control systems, credential management, user access controls, security protocols, and loss prevention practices.
• Knowledge of security policies, procedures, and access control standards related to physical security systems.
• Ability to read and interpret blueprints, wiring diagrams, schematics, and construction documents.
• Ability to diagnose and resolve hardware, wiring, and access control system issues.
• Ability to install, maintain, troubleshoot, and repair commercial door hardware and integrate it with electronic access control systems.
• Knowledge of low-voltage wiring, access control devices, card readers, sensors, and related security equipment.
• Skilled in installing, configuring, maintaining, and troubleshooting electronic access control (EAC) and other physical security systems.
• Ability to read, write, and speak clearly and professionally to ensure effective communication in safety-critical and security-sensitive environments.
• Strong organizational, communication, and time management skills.