PHXPNC - Navigator II

About the role

Navigator II’s primary role is to enhance the likelihood of success, identify and reduce barriers for clients and connect them with needed services and resources. The Navigator II will work with individuals who have been determined as in need of additional support and engagement and will be responsible for conducting outreach, engagement, case management, and ongoing wrap‑around supportive services. The Navigator II will also map out the most appropriate next steps for the individual who may need assistance in accessing various services to achieve ongoing success. The Navigator II is part of a multi‑disciplinary team made up of internal and external stakeholders. The Navigator II will document, and track required patient interactions according to the Arizona Administrative Code (AAC), Arizona Department of Health Services/Department of Behavioral Health Services (ADHS/DBHS) Provider Manual, Commission on Accreditation of Rehabilitation Facilities (CARF), Community Bridges Policies and Procedures, and specific for the program. CBI is growing and expanding its services, offering tremendous growth opportunities, a strong leadership team, and a culture that values work‑life balance, professional development, and making a difference in the lives of patients and the communities served.

Responsibilities

• Conduct outreach and engagement with clients.
• Provide case management and ongoing wrap‑around supportive services.
• Map out appropriate next steps for clients needing assistance accessing services.
• Document and track patient interactions per AAC, ADHS/DBHS Provider Manual, CARF, and agency policies.
• Work as part of a multi‑disciplinary team with internal and external stakeholders.

Requirements

• High school diploma or GED required.
• Associate degree (or higher) in a Behavioral Health‑related field preferred but not required.
• Minimum of 12 months of recovery from substance use and/or mental health disorders required.
• 1‑3 years of full‑time health‑care related work experience providing exposure to behavioral and medical crisis situations preferred but not required.
• 1‑3 years of substance abuse/mental health recovery‑oriented service preferred but not required.
• Minimum of ninety (90) days experience in a Navigator or Peer Support Specialist role required.
• Ability to provide a 39‑month Motor Vehicle Record (MVR).
• Arizona Fingerprint Clearance card (program specific).
• Current Arizona Driver's License (valid and in good standing).

Benefits

• Generous PTO accrual (5 weeks).
• Medical, Dental, Vision, Disability, Life, Supplemental plans.
• Hospital indemnity/Critical Illness coverage.
• Pet Insurance.
• Dependent Care Savings.
• Health Care Savings.
• 401(k) with employer match – 100% vested upon enrollment.
• Wellness programs.
• Tuition Reimbursement and Scholarship Programs.
• Incentives and more.