Photo Enforcement Coordinator - Variable Hour

15001 E Alameda Pkwy, Aurora, Colorado 80012-1554

About the role

It is an exciting time to work for the City of Aurora. We're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service.

The Photo Enforcement Coordinator will work within the Aurora Police Department’s Traffic Section to coordinate the activities of the photo enforcement program. They will ensure that the photo enforcement equipment is deployed to appropriate areas within policy and the law. They will be the in-office point of contact for the program for both the Department and the city’s vendor. They will interact with the public to answer questions about the program and conduct initial responses to complaints about the program. The coordinator will also handle general clerical duties associated with the photo enforcement program.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

Responsibilities

• Schedule and plan the deployment of photo enforcement equipment based on the analysis of crash reports, citizen complaints, and other technical data sources
• May be called upon to deploy photo speed equipment when the vendor is unable to do so
• Conduct speed studies by deploying speed surveying devices and analyzing the obtained data
• Track and report on data generated by the photo enforcement program
• Monitor general e-mail and voicemail inboxes for citizen questions and complaints and respond to them according to Department policy and guidelines
• Ensure that violations that require sworn officer follow-up are received and assigned
• Act as the primary point of contact with the city’s photo enforcement system vendor
• Review and approve photo speed violations
• Conduct general clerical duties related to the photo enforcement program
• Give presentations about the program to the Department’s command staff, city management, city council, and community groups
• Schedule and prepare cases for administrative hearings held by the Parking Bureau Magistrate

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

• Education: High school diploma or equivalent (GED)
  • Preferred Education: Certification and/or higher education degree with an emphasis in law enforcement, data analytics, political science, or other directly related discipline
• Experience: At least two (2) years of experience in customer service or in law enforcement
  • Preferred Experience: Work experience as a photo enforcement technician or supervisor
• Licenses And Certifications Required:
  • Valid driver’s license upon hire (driver’s license history/Motor Vehicle Record is required and must be provided)
  • Must successfully complete civilian city of Aurora vehicle operation certification
  • Must pass a thorough background check and obtain a CCIC operator clearance
• Knowledge:
  • Principles of traffic safety, speed enforcement, and crash data analysis
  • Municipal codes, traffic laws, and photo enforcement regulations
  • Data collection methods and reporting best practices for traffic enforcement programs
  • Public administration, local government operations, and legal processes related to administrative hearings
  • Office administrative practices including records retention, filing systems, and correspondence management
  • General office operating environments and structures
• Skills:
  • Planning and coordinating equipment deployment using analytical data
  • Using traffic data collection equipment, such as radar trailers or speed counters
  • Reviewing, interpreting, and validating photo enforcement violations for accuracy and compliance
  • Managing vendor relationships and ensuring adherence to contract performance standards
  • Providing professional, courteous, and policy-aligned responses to public inquiries and complaints
  • Preparing and delivering presentations to varied audiences, including executive leadership and community groups
  • Organizing and preparing legal documentation for administrative hearings
  • Strong interpersonal and leadership skills
  • Skills in the use of computers including spreadsheet design, database programming, and word processing software applications
  • Understand, interpret, and apply department or division policies and procedures
• Abilities:
  • Read, sort, and store written material from e-mailed, web-based, and physically mailed sources
  • Answer phone calls and e-mails and clearly instruct members of the public on processes to pay fees, take complaints, and handle other customer service issues in a professional manner consistent with Aurora Police Department policies, the Aurora Municipal Code, and Colorado Revised Statutes
  • Interpret and apply departmental guidelines, traffic enforcement laws, and city policies
  • Work independently, prioritize tasks, and manage competing deadlines with minimal supervision
  • Communicate clearly and effectively, both verbally and in writing
  • Establish and maintain effective working relationships with city staff, vendors, law enforcement personnel, and the public
  • Exercise sound judgment in politically sensitive or emotionally charged situations
  • Maintain confidentiality and demonstrate professionalism in handling enforcement-related data and citizen interactions
• Training Requirements:
  • The Photo Enforcement Coordinator candidate will be trained on the photo enforcement vendor’s proprietary website and application upon hire
  • City of Aurora specific training for new hires and supervisors
  • Police specific training on software such as our Records Management System and data analysis tools

Working Conditions

• Essential Personnel: When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel
• Physical Demands:
  • Primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds
  • Occasional lifting, carrying, walking, and standing
  • Frequent hand/eye coordination to operate computer and office equipment
  • Continuous vision to read and interpret reports, computer data, and other written material
  • Frequent speech communication and hearing to maintain communication with employees and citizens
• Equipment Used:
  • Continuously use standard office equipment including a computer, multi-line telephone, fax machine, copier, shredder, and electronic imaging equipment
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
• The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

Pay

Hiring range for this position is $25.20 - $31.50/hourly.

Schedule

This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate will work an average of 40 hours per week.

Benefits

• Eligible to elect Medical Benefits
• Accrue paid time off
• Receive 11 paid holidays