Phone Operator | In-Room Dining

Responsibilities

• Answer the phone within three rings and take orders for guests.
• Follow prepared scenarios to encourage upselling.
• Give the approximate time of delivery for the order.
• Aid in preparing orders to be delivered.
• Prepare payment of checks.
• Know and adhere to all liability laws.
• Print reports at the end of the shift and bank out.
• Attend all designated staff meetings and training sessions.
• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and online.
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details.
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards.
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications.

Qualifications

• Must possess active TABC License and Food Handler Certifications.
• Ability and willingness to work a varied work schedule including AM and PM shifts as well as nights and weekends.
• Working knowledge of computers and telephone systems.
• Previous customer service experience preferred.
• Previous cashiering experience preferred.
• Knowledge of Micros point-of-sale technology preferred.
• Must be able to lift at least 30lbs.
• Previous experience in In-Room Dining preferred but not required.
• Must be at least 18 years of age.