In-Room Dining Telephone Sales Attendant.

Nestled in the rolling hills of Virginia's wine and equestrian country, Salamander Middleburg is a Forbes Triple Five-Star resort recognized for exceptional service, luxury accommodations, and a commitment to developing talented hospitality professionals. The In-Room Dining Telephone Sales Attendant serves as the primary point of contact for guests ordering In-Room Dining, handling food and beverage orders with professionalism, accuracy, and attention to detail while driving revenue through menu knowledge and personalized service. This role is cross-trained as a Server.

Responsibilities

• Answer guest calls and process In-Room Dining food and beverage orders accurately.
• Provide menu recommendations and assist guests with selections, substitutions, and special requests.
• Utilize suggestive selling techniques to enhance the guest experience and maximize revenue.
• Enter orders accurately and communicate effectively with culinary and service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to guest inquiries regarding menus, services, and resort amenities.
• Ensure all orders are delivered according to Salamander and Forbes Five-Star service standards.
• Support the In-Room Dining team with additional operational duties as assigned.
• Cross-trained as a Server.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous hospitality, restaurant, call center, guest service, or food and beverage experience preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

Benefits

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holiday Pay
• Complimentary Employee Meals
• Resort Discounts on Dining, Spa & Stays
• Paid Parental Leave
• Career Development & Advancement Opportunities
• Work at one of the nation's premier Forbes Five-Star luxury resorts