Phone Attendant

About the Role

As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team. The phone attendant will serve as the main point of contact for all guest requests and needs.

Responsibilities

• Answer calls, dispatch requests, and follow up to ensure excellent guest service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services.
• Accurately answer any guest questions and provide thoughtful recommendations.
• Perform other duties as assigned.

Requirements

• Outgoing and social personality.
• Excellent communication and listening skills.
• Passion for service with a positive, can-do attitude.
• Team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

Benefits

• DailyPay option
• Day 1 Medical, Dental, and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities