Phone Attendant

Description Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team. Responsibilities: What You’ll Do The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.Perform other duties as assigned. What You’ll Bring The phone attendant will have an outgoing and social personality.Excellent communication and listening skills.A passion for service with a positive, can-do attitude.A team-player mindset.Ability to adapt to any situation.Ability to lift, carry or otherwise move up to 10 lbs. Other information: What You Can Look Forward To DailyPay optionDay 1 Medical, Dental and Vision insuranceVacation/Paid Time Off (PTO) with rolloverComplimentary wellness toolsUnlimited referral bonuses401(k) with company matchHostcare Resources healthcare conciergeLeadership developmentTuition reimbursementDiscounts on hotel rooms, dining, and other travel/entertainment experiencesMultiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Compensation starts at a range from $19.29 to $22.00. Accepting applications for up to 7 days from the date the job was posted.