Telecom Attendant

Job Summary

Position Summary: Saturday to Wednesday, 3 PM to 11:30 PM. To effectively handle communications and codes through the switchboard and to relay calls and messages to the proper person or department using a pleasant, clear phone voice and proper etiquette skills so that customers perceive excellent, competent service.

Responsibilities

• Operates the PBX answering incoming and in-house call requests.
• Responds to all emergency codes quickly and calmly with appropriate overhead paging.
• Contacts patients for an address update as indicated by Supervisor.
• Reviews updates in the communication book and initial memos.
• Inventsories contents of safe at the beginning of each shift in the presence of a security guard.

Qualifications

• Special Skills: Must be able to react quickly and calmly to emergency situations and work without direct supervision. Must possess good interpersonal skills. Must exude excellent communication skills including proper phone etiquette.
• Minimum Requirements: Experience - On the job training. Education - High School Diploma or equivalent GED. Preferred Requirements - Experience - Previous switchboard or telephone experience.