Phlebotomy Technician-Lead

3645 Phlebotomy Schedule: Day Shift. 40 hours weekly. 8:00am – 5:00pm Type additional details specific to position and/or department. About The Position Medical professionals who work within a clinical laboratory, collecting blood and samples from patients and adequately identifying, labeling and maintaining their preanalytical integrity prior to laboratory testing. Overview Of Responsibilities Maintains skillset as referenced in JD-LAB-2. Directly responsible for addressing personnel issues to ensure efficient laboratory workflow Serves as a resource to any staff member for personal inquiries and escalates issues appropriatelyResolves personnel problems and investigates personnel complaintsApproves time off, including PTO and FMLA, and scheduling requests, including writing of schedulesWorks with manager to fulfill on-call responsibilitiesMaintains competency in Kronos (payroll), including tracking attendance and schedule inputParticipates in new employee interview and selection processWorks in staffing to maintain competency and ensure coverageCommunicates regularly with all laboratory staff through written and verbal meansPrepares training material for new hires and students and coordinates trainingWorks with lab leadership team to develop competencies for PhlebotomyMaintains personnel training and files Responsible for timely, tactful reporting of personnel and policy concerns to the appropriate manager. Assists manager in training and competency assessment of technical staff.Looks for opportunities to recognize staff and celebrate successes.Notifies management of employees for potential corrective action.Submits employee peer evaluations to manager. Responsible for the coordination of laboratory services and workflow, including staff and supplies to assure consistent and appropriate patient care. Responsible For Driving The Patient Experience By Functioning as a role modelUtilizing customer service skillsManaging patient/clinician concernsHolding self and staff accountableCollaborating across all shiftsCommunicating in a constructive, pleasant, and professional mannerRemaining calm and working effectively in stressful situations, using good judgement and tactCoaching or intervening when performance needs improvementRemaining flexible with alterations in work assignmentsEnsuring a safe environment for staff by enforcing safety policies and proper This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. Education & Experience Education Required: High School Diploma or equivalentEducation Preferred: NoneExperience Required: Two (2) years’ experience as a certified phlebotomistExperience Preferred: None Licensure & Certification Phlebotomy Certification Required