Lead Phlebotomy Technician

Responsibilities

• Handle internal and external customer service issues/concerns and initiate any necessary follow‑up.
• Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare.
• In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner.
• Collect blood samples from all patients using venipuncture or capillary puncture techniques.
• Interpret physician orders for sample collection.
• Instruct patients in the proper technique for collecting various specimens.
• Process specimens and enter results for tests referred to reference laboratories.
• Deliver all samples collected to the Laboratory Accession Area for processing.
• Ensure safety and attend to any patient who faints or becomes ill.
• Coordinate orientation and training schedules.
• Assist Supervisor/Team Leader to ensure the section is in compliance with accrediting and regulatory agency standards and safety guidelines.
• Assist in the training of Phlebotomy students and the orientation of new employees.
• Participate in and/or conduct in‑services and continuing education programs.
• Attend workshops, seminars and lectures to keep current on new procedures and equipment.
• Maintain inventory system for Laboratory stock and Outpatient Drawing Areas.

Minimum qualifications

• High School Diploma/GED
• Two years of experience in a clinical laboratory
• Proficiency in infant and pediatric phlebotomy
• Demonstrated leadership and training experience

Preferred qualifications

• Associate’s Degree
• Phlebotomy Certification
• Fosters collaboration

Physical Requirements

• Light lifting and carrying, under 15 lbs.
• Use of fingers and both hands required.
• Walking, standing and bending.
• Ability for rapid mental and muscular coordination simultaneously.
• Ability to differentiate color, hue, saturation and tones.
• Must have depth perception.
• Ability to communicate and exchange accurate information; may include receiving and recording information from patients at their bedside.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

Minimum hourly: $19.25 – Maximum hourly: $29.30. The displayed range reflects the anticipated range for new hires; actual compensation will consider work history, experience, skill set, education, and applicable pay practices such as shift differentials or overtime. This range does not include the value of Cleveland Clinic’s benefits package.