Lead Phlebotomy Technician

About the Role

Join Cleveland Clinic South Pointe Hospital, a proud Magnet Hospital awarded by the American Nurses Credentialing Center, and experience healthcare at its best. As Lead Phlebotomy Technician, you will ensure the Inpatient Phlebotomy, Outpatient Lab, and Specimen Processing areas maintain a continuous workflow. You will perform duties such as drawing blood, transporting specimens, and interpreting physician orders, while also serving as a team member to provide exceptional customer service and facilitate a positive patient experience.

Responsibilities

• Handle internal and external customer service issues/concerns and initiate necessary follow-up.
• Communicate procedural changes and problems pertinent to healthcare delivery to staff.
• Serve as the point person for problem resolution in the absence of the Supervisor or Team Leader.
• Collect blood samples using venipuncture or capillary puncture techniques.
• Interpret physician orders for sample collection.
• Instruct patients in proper specimen collection techniques.
• Process specimens and enter results for tests referred to reference laboratories.
• Deliver collected samples to the Laboratory Accession Area for processing.
• Ensure patient safety and attend to patients who faint or become ill.
• Coordinate orientation and training schedules.
• Assist Supervisor/Team Leader in ensuring compliance with accrediting and regulatory agency standards and safety guidelines.
• Assist in training Phlebotomy students and orienting new employees.
• Participate in and/or conduct in-services and continuing education programs.
• Attend workshops, seminars, and lectures to stay current on procedures and equipment.
• Maintain inventory for Laboratory stock and Outpatient Drawing Areas.

Schedule

Days: 4:00 a.m. – 12:30 p.m. with on-call requirements, every other weekend, and holiday rotations.

Qualifications

• High School Diploma or GED.
• Two years of experience in a clinical laboratory.
• Proficiency in infant and pediatric phlebotomy.
• Demonstrated leadership and training experience.

Preferred Qualifications

• Associate’s Degree.
• Phlebotomy Certification.
• Hospital experience.

Physical Requirements

• Light lifting and carrying (under 15 lbs.).
• Use of fingers and both hands.
• Walking, standing, and bending.
• Rapid mental and muscular coordination.
• Ability to differentiate color, hue, saturation, and tones.
• Depth perception.
• Ability to communicate and exchange accurate information, including receiving and recording information from patients at their bedside.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

Minimum hourly: $19.25
Maximum hourly: $29.30

The pay range displayed reflects the anticipated range for new hires. Actual compensation will be determined based on factors such as work history, experience, skill set, and education. The pay range does not include shift differentials, overtime, or the value of Cleveland Clinic’s benefits package (e.g., healthcare, retirement savings, etc.).