Phlebotomy Supervisor

Responsibilities

• Oversee daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings.
• Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Maintains adequate coverage for all facilities.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Aids in preparation of annual budget for areas of responsibility.
• Maintains budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met.
• This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.
• May be required to give presentations and speak in groups.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.
• Preferred: Customer service in a retail or service environment.
• Physical And Mental Requirements: Extensive use of phone and PC, prolonged standing/sitting, fine dexterity with hands/steadiness, able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time, talking, vision - requires constant mental visual attention to details, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting, knowledge - the position requires the ability to effectively communicate in English, skills - must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime, must have valid driver's license and clean driving record, demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner, capable of handling multiple priorities in a high-volume setting, proficient PC skills including experience using MS Office applications, must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment, must be able to manage individuals in multiple geographies/locations.
• Education: Bachelor’s Degree Business Administration, Healthcare or related field (Preferred), High School Diploma or Equivalent (Required).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!