Phlebotomy Supervisor

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, certifications obtained, market and organizational factors. Successful candidates may be eligible to receive annual performance bonus compensation.

Pay

$60,500+ per year

Schedule

Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekend

Benefits

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers
• Responsible for all activities of the function including training of all personnel, daily operations and staffing of PSCs
• Ensure maintenance of a safe, professional environment in all facilities supervised
• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines
• Ensure all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices
• Ensure all Laboratory testing QA/QC documentation is complete and reviewed as required
• Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings
• Perform QA audits
• Relocate/open/close PSCs, IOPs and RRLs
• Oversee inventory process for supervised facilities
• Participate in the interview, selection and hiring of new employees
• Responsible for training, coaching, supervision and development of staff
• Monitor on-going performance of employees; provide corrective action and counseling as required
• Perform mid-year and annual performance appraisals
• Hold regularly scheduled meetings for dissemination of all information to staff
• Ensure all employees meet requirements for driving on company business
• Track/enter time/attendance of employees
• Prepare schedules with minimal overtime for employees
• Maintain adequate coverage for all facilities
• Prepare month-end reports
• Perform training and onboarding of new Clients
• Investigate/resolve and respond to customer complaints appropriately and effectively
• Ensure Quest improvement and/or standardization initiatives are implemented
• Assist in preparation of annual budget for areas of responsibility
• Maintain budget control throughout the year in areas of responsibility
• Participate to assure fiscal responsibilities of the department are met, including implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures
• Participate on process improvement teams or other initiatives to meet management objectives
• Organize and lead projects both within the workgroup and with cross-functional groups
• Give presentations and speak in groups as required
• Demonstrate and live the Values of Quest Diagnostics
• All other duties as assigned, within scope of the position

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments
• Customer service in a retail or service environment (preferred)
• Extensive use of phone and PC
• Prolonged standing/sitting
• Fine dexterity with hands/steadiness
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
• Talking
• Vision - requires constant mental visual attention to details
• Walking
• Balancing
• Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting
• Ability to effectively communicate in English
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• Valid driver's license and clean driving record
• Good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner
• Capable of handling multiple priorities in a high-volume setting
• Proficient PC skills including experience using MS Office applications
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment
• Travel required

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare or related field (Preferred)
• High School Diploma or Equivalent (Required)
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)