Phlebotomy Representative - Site Lead

Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work with a consistently low error rate and handle more complex collections and patient/client situations, while supporting on-site staff. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM, with rotational Saturdays.

Pay

Pay range: $21.50+ per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Benefits

We offer best-in-class benefits and programs to support employees and their families:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
• Best-in-class well-being programs:
  • Annual, no-cost health assessment program
  • Blueprint for Wellness®
  • healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Specimen Collection & Processing:
  • Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws
  • Handle difficult draws, including pediatric, geriatric, and hard sticks with a consistently low error rate
  • Obtain patient identification and signatures to confirm specimen labeling accuracy
  • Perform data entry as necessary
  • Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order
  • Research test/client information and confirm and verify all written and electronic orders using lab technology systems or directory of services
• Patient Experience & Customer Service:
  • Independently resolve routine patient and client concerns and escalate non-routine issues appropriately
  • Communicate professionally with clients to resolve, refer, and/or document problems
  • Provide professional, respectful, and efficient service to all patients and clients
  • Use strong verbal and written communication, problem-solving, and collaboration skills
  • Perform accurate data entry for patient registration, test order entry, and billing information
  • Maintain a clean, orderly, and welcoming collection environment
  • Handle multiple priorities in a high-volume setting
• Site Support:
  • Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on-site staff as necessary
  • Act as mentor and resource for new and tenured employees
  • Ensure daily activities of the office are completed accurately and on time
  • Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety
  • Be flexible with scheduling, including weekends and holidays as needed
  • Minimal travel to sites beyond designated work site(s)
• Operations & Compliance:
  • Obtain identification and accurately enter billing information and collect payments when required, following corporate policies
  • Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information
  • Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation
  • Support routine administrative tasks including supply stocking, maintaining logs, sanitizing, filing, email use, and answering phones
  • Complete all training and maintain current phlebotomy skills and knowledge

Requirements

• Two years of phlebotomy experience required
• Customer service experience preferred
• High School diploma or equivalent (Required)
• Phlebotomy certification required in CA, NV, WA, and LA (Required)
• Phlebotomy accredited program, medical assistant or paramedic training (Preferred)

Skills

• Strong knowledge of phlebotomy best practices and complex collection techniques, including pediatric and geriatric draws
• Keyboard/data entry experience
• Ability to perform accurate, error-free work in a fast-paced setting while assisting with difficult draws
• Proven skill in phlebotomy, including pediatric and geriatric collections
• Strong communication skills and ability to adapt to change
• English language proficiency required

Physical and Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed)
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling
• Extensive use of phone and computer
• Frequently communicate in English with patients and clients