Phlebotomist Representative - Site Lead

Responsibilities

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws.
• Capable of handling some difficult draws, including pediatric, geriatric, and hard sticks with a consistently low error rate.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Independently resolve routine patient and client concerns and escalate non-routine issues appropriately.
• Communicate professionally with clients to resolve, refer, and /or document problems, prepare problem documentation and report critical issues as they occur.
• Provide professional, respectful, and efficient service to all patients and clients.
• Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Qualifications

• Two years of phlebotomy experience required.
• Preferred: Customer service experience.
• Physical and Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed); regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods; frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling; extensive use of phone and computer; frequently communicating in English with patients and clients.
• Skills: Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws; keyboard/data entry experience; ability to perform accurate, error-free work in a fast-paced setting, while helping team with difficult draws; proven skill with phlebotomy, including pediatric and geriatric collections; strong communication skills and ability to adapt to change.
• Education: High School diploma or equivalent; Phlebotomy certification required in CA, NV, WA, and LA; Phlebotomy accredited program, medical assistant or paramedic training preferred.

About the Role

Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work with a consistently low error rate and handle more complex collections and patient/client situations, while supporting on-site staff. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!