Phlebotomist Representative - Site Lead
About the role
Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients.
Responsibilities
- Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws.
- Obtain patient identification and signatures to confirm specimen labeling accuracy.
- Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
- Independently resolve routine patient and client concerns and escalate non-routine issues appropriately.
- Communicate professionally with clients to resolve, refer, and /or document problems, prepare problem documentation and report critical issues as they occur.
- Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on-site staff as necessary.
- Ensure that daily activities of the office are completed accurately and on time.
- Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, prepare schedules, and always ensuring cleanliness and safety at the site.
Requirements
- Two years of phlebotomy experience required.
- Customer service experience preferred.
- Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
- Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
- Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
- Extensive use of phone and computer; frequently communicating in English with patients and clients.
Qualifications
High School diploma or equivalent required. Phlebotomy certification required in CA, NV, WA, and LA. Phlebotomy accredited program, medical assistant or paramedic training preferred.
Skills
- Keyboard/data entry experience.
- Ability to perform accurate, error-free work in a fast-paced setting, while helping team with difficult draws.
- Proven skill with phlebotomy, including pediatric and geriatric collections.
- Strong communication skills and ability to adapt to change.
- English required.
Benefits
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
Pay
Pay range: $21.50 - $23.05 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Schedule
Monday to Friday, 5:30 AM to 2:00 PM, with rotational weekends. Must be flexible with scheduling, including weekends and holidays as needed. Minimal travel to sites beyond designated work site(s). Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.