Phlebotomy Representative - Site Lead

Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Handle complex collections and patient/client situations while supporting on-site staff. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence.

Responsibilities

• Specimen Collection & Processing
  • Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws.
  • Handle difficult draws, including pediatric, geriatric, and hard sticks with a consistently low error rate.
  • Obtain patient identification and signatures to confirm specimen labeling accuracy.
  • Perform data entry as necessary.
  • Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
  • Research test/client information and confirm all written and electronic orders using lab technology systems or directory of services.
• Patient Experience & Customer Service
  • Independently resolve routine patient and client concerns; escalate non-routine issues appropriately.
  • Communicate professionally with clients to resolve, refer, or document problems; report critical issues as they occur.
  • Provide professional, respectful, and efficient service to all patients and clients.
  • Use strong verbal and written communication, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
  • Perform accurate data entry for patient registration, test order entry, and billing information.
  • Maintain a clean, orderly, and welcoming collection environment.
  • Handle multiple priorities in a high-volume setting.
• Site Support
  • Direct daily operations at the site, following Standard Operating Procedures (SOPs), and coach on-site staff as necessary.
  • Act as mentor and resource for new and tenured employees.
  • Ensure daily activities of the office are completed accurately and on time.
  • Assist with site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety.
  • Flexible with scheduling, including weekends and holidays as needed.
  • Minimal travel to sites beyond the designated work site(s).
  • Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs).
• Operations & Compliance
  • Obtain identification and accurately enter billing information; collect payments when required, following corporate policies.
  • Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
  • Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
  • Support routine administrative tasks including supply stocking, maintaining logs, sanitizing, filing, email use, and answering phones.
  • Complete all training and maintain current phlebotomy skills and knowledge.

Requirements

• Work Experience
  • Two years of phlebotomy experience (required).
  • Customer service experience (preferred).
• Physical and Mental Requirements
  • Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
  • Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
  • Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
  • Extensive use of phone and computer; frequent communication in English with patients and clients.
• Education
  • High School diploma or equivalent (required).
• Technical Training or Professional Licensing
  • Phlebotomy certification required in CA, NV, WA, and LA (required).
  • Phlebotomy accredited program, medical assistant, or paramedic training (preferred).

Skills

• Strong knowledge of phlebotomy best practices and complex collection techniques, including pediatric and geriatric draws.
• Keyboard/data entry experience.
• Ability to perform accurate, error-free work in a fast-paced setting while assisting the team with difficult draws.
• Proven skill in phlebotomy, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• English language proficiency (required).

Pay

Pay range: $24.50 - $26.25 per hour. Salary offers are based on relevant skills, training, experience, education, certifications, and market/organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Schedule

Monday to Friday, 6:00 AM to 2:30 PM, with rotational weekends.

Benefits

• Day 1 Medical, supplemental health, dental, and vision for full-time employees working 30+ hours.
• Best-in-class well-being programs:
  • Annual, no-cost health assessment program.
  • Blueprint for Wellness®.
  • healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.