Phlebotomy Operations Manager

Key Responsibilities

• Oversee daily laboratory-provided phlebotomy and operational services across client locations
• Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
• Monitor patient flow, specimen integrity, and service quality
• Adjust staffing assignments and workflows to meet service needs and laboratory expectations
• Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
• Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre-analytic processes
• Maintain required training and competency documentation
• Provide remedial training as needed to address performance or compliance gaps. Serve as a technical and procedural resource to staff
• Serve as the primary laboratory contact for phlebotomy-related service issues within supported environments
• Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred
• Phlebotomy certification preferred
• Minimum 3–5 years of phlebotomy experience
• Prior supervisory or leadership experience required
• Strong interpersonal, communication, and customer service skills
• Ability to lead teams working independently across multiple care environments
• Knowledge of laboratory specimen collection standards and regulatory requirements
• Advanced understanding of Patient Experience & Professional Conduct
• Deep knowledge of Phlebotomy Quality & Safety
• Strong leadership acumen
• Highly motivated and collaborative individual

Qualifications

• Must be willing to travel to client sites as necessary
• Ability to pivot direction quickly

Benefits

Compensation: $90,000-$110,000

As an Ascend Clinical employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran