Operations Manager

About the role

The Manager Operations is essential to leading the manufacturing and packaging of high-quality fan merchandise and timely and accurate fulfillment of customer orders. Reporting directly to Vice President of Operations, this position will manage a team of Supervisors and hourly staff related to all aspects of production, core operations, budgets, project delivery, and corporate strategy.

Responsibilities

• Select, train, coach, and develop Operations Supervisors and hourly athletes.
• Analyze and monitor workflows, implementing changes as necessary to ensure smooth and collaborative operations.
• Maintain and improve performance metrics (KPIs) and identify areas for improvement, ensuring accountability within each work center.
• Identify and address operational inefficiencies, developing solutions to enhance performance.
• Oversee operational budgets, control costs, and maximize resource utilization to meet organizational needs.
• Create and execute long-term operational strategies for continuous improvement in areas such as quality control and process optimization, aligned with company objectives.
• Leverage systems and technology to ensure accurate reporting, WIP, and progress to plan.
• Participate in cycle counts and year-end physical inventory.
• Promote and enforce department six sigma activities.
• Ensure adherence to department and company standards, operating procedures, and safety requirements.
• Communicate effectively with senior leadership, managers, planning, and other departments to align operational strategies with business goals.
• Investigate and follow up on personnel issues, safety violations, and accidents, as guided by HR, EHS, and senior leadership.

Requirements

Bachelor’s Degree in Business Administration, Operations Management, or a related field. 5+ years proven operations management experience required, 8+ years industry experience with an MBA, six-sigma, or project management experience a plus.

• Experience managing budgets, KPIs, and performance improvement initiatives.
• Strong leadership, decision-making, and team management abilities.
• Ability to create and communicate execution plans, including specific KPIs to support those plans.
• Make data-driven decisions to optimize operations.
• Understand written or verbal instruction.
• High emphasis on time management skills; manage large, complex projects efficiently.
• Proficient data analysis and data entry skills, including Microsoft Suite, Infor Powerlink/FMS, and the ability to learn new software programs as needed.
• Mechanical aptitude and troubleshooting experience.
• Bi-lingual in Spanish preferred, not required.
• Ability to complete basic technology applications/basic computer aptitude.
• Good hand dexterity and hand-eye coordination.
• Ability to count accurately, complete accurate measurements, and complete mathematical computations.
• Ability to inspect materials and finished products for defects.
• Ability to learn and apply accurate PMS Color matching knowledge.
• Maintain current certifications: Bloodborne Pathogens, First Aid & CPR, PIT.
• Ability to lift 25 lbs.
• Ability to participate in a team lift of 50 lbs.
• Able to sit or stand for entire shift.
• Able to turn or bend.
• Able to grip/grasp continuously.

Qualifications

Required: Bachelor’s Degree in Business Administration, Operations Management, or a related field. 5+ years proven operations management experience required, 8+ years industry experience with an MBA, six-sigma, or project management experience a plus.

Skills

Strong leadership, decision-making, and team management abilities. Ability to create and communicate execution plans, including specific KPIs to support those plans. Make data-driven decisions to optimize operations. Understand written or verbal instruction. High emphasis on time management skills; manage large, complex projects efficiently. Proficient data analysis and data entry skills, including Microsoft Suite, Infor Powerlink/FMS, and the ability to learn new software programs as needed. Mechanical aptitude and troubleshooting experience. Bi-lingual in Spanish preferred, not required. Ability to complete basic technology applications/basic computer aptitude. Good hand dexterity and hand-eye coordination. Ability to count accurately, complete accurate measurements, and complete mathematical computations. Ability to inspect materials and finished products for defects. Ability to learn and apply accurate PMS Color matching knowledge. Maintain current certifications: Bloodborne Pathogens, First Aid & CPR, PIT. Ability to lift 25 lbs. Ability to participate in a team lift of 50 lbs. Able to sit or stand for entire shift. Able to turn or bend. Able to grip/grasp continuously.

Benefits

Competitive salary range of $85,000 - $100,000, which represents base pay only and does not include short-term or long-term incentive compensation. Final compensation package considers factors such as location, experience, qualifications, and training.

Pay

$85,000 - $100,000 per year (base pay only)

Schedule

100% in-office requirement including both office and manufacturing settings. Work conditions may include: May work in a high noise environment, may work in a wet environment, may work indoors in a warm, humid environment, may work in a cold environment, may work in a dusty environment, may handle or have exposure to chemicals, cleaning agents, and fumes, may work around machinery with moving parts.