Phlebotomy and Customer Service Specialist Float (Part time/Day-Mid Shift) Time/Day-Mid Shift)

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Location

Float position that will rotate between multiple sites including Lebanon, Ephrata, Kissel Hill, & Manheim.

Schedule

Part Time (20 hours/week). Hours will vary based on site needs from 6:30 am–8:00 pm with rotating Saturday at Manheim between 8:00 am and 12:00 pm. Must be able to accommodate a full time day shift training the first week of employment.

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
• Coordinates and communicates effectively during increased volumes or with complex patients.
• Maintains required competency skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection.

Phlebotomy

• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols.
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, “receiving” specimens, canceling tests, running collection lists and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and/or inventory of equipment and supplies according to unit department standards.

Registration

• Performs complete and accurate patient registration including but not limited to walk-in, check-in, and/or scheduled appointments.
• Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
• Verifies patient, guarantor, coverage and hospital account information.
• Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors.
• Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and/or releases records or orders in the e-Health record.
• Scans all necessary documents into appropriate medical record.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
• Understands and supports Point of Service Collections.
• Performs all necessary functions needed to collect patient financial obligations.

Secondary Duties

• Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.
• Other duties as assigned.

Minimum Required Qualifications

• High school diploma or equivalent.
• Completion of educational requirements additional formal education training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association AHA Basic Life Support, formerly Healthcare Provider AHA Heart Saver courses for CPR are not accepted required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office setting equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.