Phlebotomist Representative II - Hospital

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups, including but not limited to pediatric and trauma patients.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order, where applicable.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Observe infection control and safety protocols at all times.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Complete training courses and keep up to date with the latest phlebotomy techniques.
• Assist with special projects and teams.
• Stay up to date on company communications and assist with the distribution of technical information to the work group.
• With appropriate training, act as mentor, point of contact and training resource for new employees, assist with transition into the hospital work environment and the familiarity with established procedures.
• Assist with periodic inventory counts.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Rotate through inpatient, outpatient, physicians’ offices, and ED settings as required.
• Accountable for sign-off of new hire initial, bi-annual or annual training competencies.
• Performs additional duties and responsibilities as needed.
• Depending on site operations and model, Hospital Phlebotomists may also support pre-analytical laboratory functions, including but not limited to:
• Receives, sorts, racks, and prepares specimens.
• Picks up, transports, delivers, and manages pending specimens for technical departments in accordance with established workflows.
• Packages and prepares specimens for send-out testing in compliance with regulatory, safety, and courier requirements.
• Identifies issues related to specimen type, integrity, labeling, or missing/incomplete information during specimen sorting, racking, centrifugation, storage, and delivery.
• Solves specimen-related issues within the scope of the role or escalates concerns appropriately to ensure timely problem resolution and continuity of testing.
• Demonstrates understanding of compliance and regulatory policies related to test ordering and specimen handling.
• Develops the ability to research test order information using translation tables, laboratory information systems, and the laboratory Directory of Services.
• Performs other related duties as assigned in support of pre-analytical operations.

Qualifications

• At least one year of phlebotomy experience required, inclusive of heel stick, pediatric, geriatric, and capillary collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
• Minimum 2 years of phlebotomy experience preferred.
• Experience within hospital environment and customer service or healthcare experience preferred.
• Keyboard/data entry experience preferred.