Phlebotomist - IL- Full-Time - Supports multiple locations across Chicago’s Northwest and Western Suburbs

Position Summary

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives.

Responsibilities

• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• Provides service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of job-related experience required.
• 1-3 years relevant people facing experience preferred.
• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive work flow.
• Strong attention to detail.
• Good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team.
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
• Driver's License preferred.
• SBA - Spanish Bilingual Assistance Certificate preferred.

Total Rewards Package

• Compensation: Target salary is $17.36 per hour. 8 weeks paid training (must be available to train in Aurora). Shift differentials for evenings/weekends: Evenings (after 6:00pm): $1.50/hour Weekends: $2.00/hour Skill based % increases offered for advanced phlebotomy skills training Additional Bilingual (Spanish) increase available after passing certification exam.
• Benefits: Comprehensive benefits package based on job classification. Includes Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.