Phlebotomist II Site Lead

About the role

The PSR II – Site Lead is the face of Quest Diagnostics to patients, overseeing daily operations and ensuring accurate specimen collection.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions as per established training.
• Research and verify test/client information using lab technology systems or directories.
• Complete data entry and manage standing orders.
• Enter billing information and collect payments, ensuring the security of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing as required.
• Perform clerical duties such as data entry, inventory management, and answering phones.
• Comply with departmental policies, protocols, and procedures.
• Verify patient demographic information and initials, ensuring signatures are present and correct.
• Compile and submit monthly statistics and data.
• Maintain logs and report shortages and issues to supervisors.
• Aid in scheduling and communication with clients.
• Participate in special projects and teams.
• Stay updated on company communications and distribute technical information.
• Perform Point of Care (POC) testing and complete training/competency evaluations.
• Assist new employees in transitioning into the PSC work environment.
• Communicate professionally with clients to resolve or refer issues and document them.
• Ensure adherence to safety protocols and maintain a clean, well-maintained work environment.
• Implement and enforce SOPs for phlebotomy services.
• Assist with inventory counts and report shortages and problems.
• Communicate with supervisors about required repairs and maintenance.
• Act as a coach, mentor, and resource advisor for new employees.

Requirements

• Three years phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver's license, and clean driving record.
• Travel and flexible hours required to work multiple locations.
• High School Diploma or equivalent.
• Phlebotomy certification (preferred).

Qualifications

• Customer service experience in a retail or service environment preferred.
• Physical and mental requirements: lift light to moderately heavy objects, sit or stand for long periods, perform repetitive tasks, and handle fine dexterity.
• Knowledge of Quest Diagnostics policies and procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Excellent communication skills, including the ability to provide quality, error-free work in a fast-paced environment and make decisions based on established procedures.

Benefits

We offer best-in-class benefits and programs to support employees and their families, including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs and an annual health assessment.
• Blueprint for Wellness® mental health program.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.