Phlebotomist II Site Lead

About the role

The PSR II – Site Lead represents the face of Quest Diagnostics to patients, drawing quality blood samples and preparing specimens for lab testing.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
• Administer oral solutions as per established training.
• Research and confirm test/client information using lab technology systems or directories.
• Complete data entry requirements accurately, including patient registration, test order entry, and standing order management.
• Enter billing information and collect payments when necessary, ensuring asset and credit card security.
• Data entry and specimen processing, including labeling, centrifuging, splitting, and freezing specimens as required.
• Perform departmental-related clerical duties such as data entry, inventory management, and answering phones.
• Comply with departmental policies, protocols, and procedures, including safety manuals and compliance guidelines.
• Verify patient demographic information and initials during venipuncture, ensuring proper labeling and accuracy.
• Compile and submit monthly statistics and data.
• Maintain appropriate phlebotomy logs in a timely manner.
• Complete training courses and stay updated with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if off-site or outside normal shifts.
• Participate in special projects and teams.
• Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues.
• Ensure staff follows safety precautions by wearing appropriate personal protective equipment.
• Implement and maintain SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are maintained in good condition and report necessary repairs.
• Assist with scheduling and inventory counts.
• Act as a mentor and resource for new employees, providing guidance and support.

Requirements

• Three years phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver's license, and clean driving record.
• Physical abilities to lift light to moderately heavy objects, sit or stand for long periods, perform repetitive tasks, and handle multiple priorities.
• Knowledge of Quest Diagnostics policies and procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Effective communication in English.
• Phlebotomy certification (preferred).

Qualifications

• High School Diploma or equivalent.
• Ability to provide quality, error-free work in a fast-paced environment.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Customer service experience in a retail or service environment.
• Capable of handling multiple priorities in a high-volume setting.
• Decisive decision-making based on established procedures.

Benefits

We offer best-in-class benefits and programs to support employees and their families, including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees working 30+ hours.
• Best-in-class well-being programs.
• Blueprint for Wellness® mental health program.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.