Phlebotomist II Site Lead

About the role

The PSR II – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The role involves direct contact with patients and creating an atmosphere of trust and confidence.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Complete all data entry requirements accurately, including data entry of patient registration, entry of test order from requisition or pulling order from database, and managing Standing Orders.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned, such as data entry, inventory, stock supplies, and answering phones when needed.
• Read, understand, and comply with departmental policies, protocols, and procedures.
• Verify patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Absorb and submit monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up to date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per Standing Operating Procedure (SOP).
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
• Absorb and prepare schedules for the assigned workgroup or PSC's.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves, and face shield when required.
• Absorb and implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean, and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Act as a coach, mentor, instructor, and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.

Requirements

• Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Qualifications

• High School Diploma or Equivalent.

Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
• Capable of handling multiple priorities in a high-volume setting.
• Make decisions based on established procedures and exercise good judgment.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!