Phlebotomist - Floater

About the role

The Patient Services Representative III-Floater (PSR III) represents the company to patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. This role involves direct patient contact and may be assigned to a doctor's office, patient service center, or other locations based on business needs.

Under the direction of the area supervisor, the PSR III performs daily activities accurately and maintains a safe, professional environment. Responsibilities include forensic and clinical specimen collection, patient demographic verification, and maintaining required records.

Responsibilities

• Draw quality blood samples from patients, including pediatric and geriatric collections.
• Prepare specimens for lab testing following established practices and procedures.
• Verify patient demographic information and ensure proper labeling of specimens.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, and the public.
• Handle multiple priorities in a high-volume setting.
• Perform duties with minimal on-site supervision while adhering to company policies and procedures.
• Travel and work flexible hours, including weekends, holidays, on-call, and overtime, to cover multiple locations with minimal notice.

Requirements

• High school diploma or equivalent (required).
• Medical training (e.g., medical assistant or paramedic) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Minimum of 2 years in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).

Skills

• Excellent phlebotomy skills.
• Ability to work independently with minimal supervision.
• Strong decision-making based on established procedures.
• Superior customer focus and ability to communicate openly with peers, supervisors, and patients.
• Flexibility to adapt to changing business needs and embrace change.

Schedule

Shift hours: 7:00 AM to 7:00 PM (always an eight-hour shift). Flexible availability required, including weekends, holidays, on-call, and overtime.

Benefits

• Healthcare Insurance: Coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Coverage through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Opportunity to invest in the Synectics Inc. Investment Savings Retirement Plan. Eligibility begins on the first of the month following at least one calendar year of employment.