Phlebotomist

About the role

Responsible for the systematic collection of blood and urine specimens from patients and delivery to the appropriate laboratory section.

Responsibilities

• Perform phlebotomy on all age groups and consistently obtain quality, usable samples
• Verify patient identity using two identifiers and handle all specimens in accordance with Universal Precautions
• Actively participate in and support coworkers in VUMC Credo Behavior, demonstrating a positive attitude
• Collaborate with students and others to promote the clinical laboratory profession
• Demonstrate flexibility when workload requires changing workflow priorities or schedule
• Seek ways to improve processes associated with the position
• Participate in continuing education; take initiative in problem solving; proactively learn new procedures; continuously improve phlebotomy skills
• Manage inventory, time, and workflow efficiently
• Recognize and report laboratory compliance issues, including potential fraud, over- or under-billing, CPT coding discrepancies, and questionable medical necessity

Technical Capabilities

• Customer Service (Novice): Influences customers; verifies and clarifies needs; responds quickly and efficiently; participates in customer meetings; keeps customers informed; meets continuing service needs; responds with appropriate urgency and persistence.
• Phlebotomy (Fundamental Awareness): Limited experience or training in phlebotomy.
• Specimen Collection (Fundamental Awareness): Limited experience or training in specimen collection.
• Quality Assurance (Fundamental Awareness): Understands goals of increasing productivity and performance by improving efficiency and effectiveness of products and services within assigned work.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving / Complexity of Work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures relevant to the role.
• Team Interaction: Provides guidance to entry-level coworkers.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
  • Builds and Maintains Relationships: Seeks to understand colleagues’ priorities and working styles and develops relationships across areas.
  • Communicates Effectively: Shares information openly and communicates clearly and courteously.
• Delivering Excellent Services:
  • Serves Others with Compassion: Invests time to understand problems and needs of others to provide excellent service.
  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises concerns in a timely manner.
  • Offers Meaningful Advice and Support: Listens carefully and provides accurate information and support.
• Ensuring High Quality:
  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet standards.
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions.
• Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches.
  • Stewards Organizational Resources: Understands the impact of personal actions on departmental resources.
  • Makes Data-Driven Decisions: Uses accurate information and sound decision making to achieve consistent, timely, and error-free results.
• Fostering Innovation:
  • Generates New Ideas: Proposes or accepts ideas that enhance day-to-day operations.
  • Applies Technology: Absorbs new technology quickly and uses appropriate tools and procedures.
  • Adapts to Change: Embraces changes by keeping an open mind and incorporating change instructions.

Qualifications

• High School Diploma or GED
• Less than 1 year of relevant work experience