Phlebotomist / Administrative Assistant (Flatiron)

About the role

One Medical is a primary care solution dedicated to transforming healthcare by offering quality care more affordably, accessibly, and enjoyably. We aim to improve the experience for everyone involved—patients, providers, employers, and health networks. Since 2008, we've provided seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon Health, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, and vitals.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, and performing opening and closing duties/daily office upkeep.
• Answer patient messages, follow up on lab cases, assist with clerical duties such as biometric screening forms, medical record and consult reviews, billing inquiries, and DOH reporting.
• Manage front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Master our technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• Strong written and verbal communication skills.

Skills

• Excellent specimen collection technique.
• Tactful interpersonal skills during every interaction with patients.
• Self-awareness to utilize strengths and develop areas of opportunity.
• Drive to help and serve others and create amazing moments for our members and teammates.

Benefits

• Comprehensive benefits package including paid sabbaticals, free One Medical memberships, Employee Assistance Programs, competitive medical, dental, and vision plans, pre-tax commuter benefits, PTO cash outs, and more.
• Healthcare offerings such as disability insurance, life insurance, and continuing medical education.
• Additional perks like company-paid maternity and paternity leave, discounts on childcare, and participation in E-Verify and right-to-work posters.

Pay

The range for this role is $24 to $26 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-7:00pm based in person at the Flatiron office location in Manhattan, NY.