Flex Phlebotomist / Administrative Assistant

About the role

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable. We challenge the industry status quo by transforming healthcare through seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Founded in 2005, we've been delighting people for the past fifteen years. In February 2023, we joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. We're building a diverse, driven, and empathetic team, fostering an environment where everyone can thrive.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, etc.
• Master our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
• Answer patient messages, follow up on lab cases, and assist with clerical duties such as biometric screening forms, medical record and consult reviews, billing inquiries, and DOH reporting.
• Handle all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Benefits

• Taking care of you today: Paid sabbatical for every five years of service, Employee Assistance Program, Pre-Tax commuter benefits, PTO cash outs, and Emergency childcare discount.
• Financial security: Competitive Medical, Dental, and Vision plans, PTO cash outs, and Company-paid maternity and paternity leave.
• Health and wellness: Credit towards emergency childcare, Disability insurance, and Life insurance.
• Professional development: 401K match, Continuing Medical Education (CME) stipend, and Rounds program.
• Community engagement: Discounts to attend One Medical’s Annual REAL primary care conference.

Pay and Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday to Friday between 7:00am-6:00pm with occasional Saturdays at our offices in Houston, TX. Flex Lab Services Specialists/Member Support Specialists support multiple One Medical locations in a market with location and schedule subject to change.