Phlebotomist / Administrative Assistant (NoMad)

About the role

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable. We challenge the industry status quo by transforming healthcare through seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, expanding our reach to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, and vitals.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as, but not limited to, biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
• Master our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• None specified

Skills

• Excellent specimen collection technique
• Tactful interpersonal skills
• Confidence and trust-building during the collection process
• Customer-centric solutions
• Confidence and trust-building during the collection process
• Self-awareness and development
• Feedback and growth-oriented culture
• Drive to help and serve others
• Create amazing moments for members and teammates

Benefits

• Comprehensive benefits package including paid sabbatical, free One Medical memberships, Employee Assistance Program, competitive medical, dental, and vision plans, pre-tax commuter benefits, PTO cash outs, and more.
• Additional benefits for practicing clinicians, including Malpractice Insurance, UpToDate Subscription, Continuing Medical Education (CME), Rounds, and discounted attendance at One Medical’s Annual REAL primary care conference.
• Equal opportunity employer and participates in E-Verify.