Philanthropy & Communications Coordinator

About the role

The Philanthropy & Communications Coordinator provides administrative and coordination support to the Philanthropy and Marketing & Communications teams through accurate and timely donor acknowledgment processing, marketing and communications customer service, departmental and executive support, event and meeting coordination, and database and records maintenance. The Philanthropy & Communications Coordinator supports positive donor and external audience experiences and contributes to fundraising success through responsive service, accurate recordkeeping, and effective coordination across both departments.

Location: Remote. Employment Status: Full-Time. FLSA Status: Non-Exempt. Reports To: Manager, Major Gifts. Supervisory Role: No.

Responsibilities

• 40% | Donor Relations & External Communications: Manage general Philanthropy and Marketing & Communications inboxes and voicemail and respond to inquiries or route them to appropriate staff for follow-up.
• Respond to Marketing & Communications customer service inquiries in a timely and professional manner.
• Generate and send donor acknowledgment letters and tax receipts within required timelines, including during seasonal periods of high volume.
• Collaborate with Marketing & Communications colleagues to maintain the Changent website and support the creation of custom web pages.