Pharmacy Technician Refill Calls

Location: Remote, Monday - Friday, 8:30AM - 5:00PM PST.

About The Role

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

Responsibilities

• Coordinate and process medication refills, including data entry and claim adjudication
• Place outbound refill calls and assist patients through the refill request
• Respond to and resolve inbound patient and provider inquiries
• Clarify prescription orders with pharmacists or clinical staff
• Maintain and update patient and prescription data in software systems
• Spot trends, recommend improvements, and support process-improvement initiatives
• Partner with cross-functional teams to deliver a seamless patient experience
• Maintain confidentiality and uphold high-quality service standards

Requirements

• 3+ years of pharmacy technician experience required (refills, claims adjudication, clinical collaboration, or specialty pharmacy)
• Active Washington OR Oregon Pharmacy Technician license
• National certification (CPhT or equivalent) required
• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management
• Proficiency in navigating the internet and web-based platforms

Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Benefits

• Medical, dental, and vision insurance starting day one
• 401(k) with match
• 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

Pay

An employee in this position can expect an hourly rate of $22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.