Pharmacy Technician II -Customer Svc - Home Infusion

Job Overview

Under the direction of the Pharmacist, the Pharmacy Phone Technician II - Home Infusion is responsible for day-to-day comprehensive pharmacy technician services in a complex home infusion pharmacy. This includes answering patient calls, triaging each call to the appropriate home infusion staff member, providing an exceptional customer service experience with each interaction, working within the EHR to identify patients and their records, setting up pickups and returns, processing nursing supply orders, and supporting other teams as needed. Partner with pharmacists, nurses, and coordinators to ensure pharmacy patients receive follow-up to their calls related to their medication(s), appointments, questions, or concerns in a professional and timely manner. This involves working within the EHR to complete those tasks.

• Process nursing restock requests and deliver per the nurse’s request.
• Work with patients and the FHI shipping team for any patient pick-ups or returns to the pharmacy.
• Support other home infusion teams as needed.

Organization Expectations, As Applicable

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Fulfills all organizational requirements.
• Completes all required learning relevant to the role.
• Complies with all relevant laws, regulations, and policies.
• Performs other duties as assigned.

Required Minimum Qualifications to Fulfill Job Responsibilities

• Experience: Minimum of 3 months pharmacy technician experience, completion of an ASHP accredited pharmacy technician training program, or one year of experience as a pharmacy clerk or similar position within a healthcare setting.
• Licenses/Certifications/Registrations: Registered Technician with Minnesota Board of Pharmacy, Pharmacy certification with the Pharmacy Technician Certification Board, and Sterile Compounding Certification Board.

Preferred Education

• Graduate of a Pharmacy Technician program.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! For additional information, please follow this link: https://www.fairview.org/careers/benefits/noncontract.

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer will be honored.