Pharmacy Technician - Customer Service

About the role

Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, is seeking a Pharmacy Technician to join our dynamic team in Phoenix, Arizona.

Responsibilities

• Answering phone calls from facilities in a timely manner while being professional and courteous
• Create telephone orders for refills, new orders, and/or backups and triage into the appropriate queues for Order Entry staff to complete
• Refill orders in pharmacy computer system if facility calls and request (if not complicated)
• Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)
• Answering facility questions or referring them to the proper resource for answers
• Taking credit card information over the phone for payments
• Working with Medical Records to update on resident information, or anything else that is changed
• Taking telephone orders for medical records and sending to appropriate queues for medical records
• Taking orders from Doctor’s offices and triaging to appropriate queues
• Checking assigned facility faxes daily; any issues, contact Order Entry
• Linking delivery sheets into Docutrack
• Checking original prescriptions sent in tote or by mail, scanning into Docutrack and linking
• If they haven’t been completed, leave note for OE to address
• Other essential functions and duties may be assigned as needed

Requirements

• Active Pharmacy Technician license required
• Call center or phone-based customer service experience preferred

Attributes

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Education and/or Certifications

• High School Diploma or GED, required
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications

• 2+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

What We Offer

• Competitive pay range: $20.00 – $23.00 per hour, based on experience
• 401(k) with up to 3.5% company match (1)
• Family, Health & Insurance Benefits (1), (2)
• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Paid holidays and sick days
• Generous vacation benefits based on years of service