Pharmacy Technician

Location: Remote (must reside in and be available to work Eastern Time hours)

About the Role

This is one of the largest healthcare organizations in the country, supporting members, providers, and pharmacies with a wide range of health plan services. You would be working in a national customer care center that supports pharmacy benefit and prescription-related calls for health plan members across the country.

Responsibilities

• Take inbound calls from members, pharmacies, and prescribers regarding pharmacy benefit questions
• Provide real-time support to pharmacies on point-of-service issues
• Educate prescribers on formulary requirements and prior authorization steps
• Enter member and call data accurately into the documentation system
• Assist members with pharmacy benefit coverage questions
• Follow standard operating procedures to keep every call accurate and effective
• Communicate issues and resolutions clearly to both customers and internal teams

Requirements

• 3 to 5 years of recent pharmacy or PBM experience
• High school diploma or GED
• Strong phone-based customer service skills in a high-volume call center environment
• Reliable home internet and a quiet workspace for a fully remote role

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• PTCB or NHA Pharmacy Technician Certification

Skills

• Pharmacy benefit management (PBM) experience
• Pharmacy technician certification (PTCB or NHA)
• Prior authorization and formulary processes

Pay

$22.72 per hour

Schedule

8:30 AM to 5:00 PM, Monday through Friday