Pharmacy Revenue Cycle Operations Director

Responsibilities

• Oversee all billing functions, including invoicing, month-end close, credit processing, and variance reconciliation
• Drive process improvement and operational efficiency
• Lead A/R strategy, collections performance, and cash application processes
• Partner with accounting and treasury to ensure accurate financial reporting
• Monitor and manage key revenue cycle KPIs
• Audit, Compliance & Controls
• Serve as primary liaison for internal and external audits
• Ensure strong internal controls and audit readiness
• Partner with accounting on audit findings, reserves, and reporting
• Pricing & Systems Oversight
• Oversee pricing administration across pharmacy systems
• Maintain relationships with third-party pricing tools and vendors
• Ensure data accuracy through QA processes and controls
• Leadership & Team Development
• Lead and develop a team including: Billing Manager, A/R Revenue Cycle Manager, Quality Assurance Specialist
• Establish clear expectations, accountability, and performance standards
• Build a disciplined, high-performing revenue cycle team

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business Administration
• At least 5 years of progressive experience in revenue cycle management, preferably within healthcare or pharmacy services
• A minimum of 3 years in a leadership role managing direct reports
• Strong experience in collections, invoicing, and reconciliation
• Advanced Microsoft Excel skills, including proficiency with complex formulas, data manipulation, and multi-criteria analysis
• Excellent communication and collaboration skills, including experience working with remote teams and using digital collaboration tools