Director, Revenue Cycle Operations

Responsibilities

• Operate and stabilize current RCM operations
• Drive execution of strategic initiatives
• Manage customer escalations and ensure service excellence
• Design and implement new operating models and process improvements
• Lead and coach a large, non-exempt workforce
• Create a culture of ownership and foster collaboration
• Own day-to-day management of the offshore BPO partnership
• Implement performance management and governance practices
• Partner with internal analytics and technology teams for automation and efficiency
• Execute change in RCM operating model

Qualifications & Experience

• Bachelor’s degree in business, healthcare administration, or related field (Master’s preferred)
• 8+ years of leadership experience in revenue cycle operations, healthcare services, or related industries
• Proven success leading large, non-exempt teams and developing front-line managers
• Demonstrated ability to manage offshore or BPO vendor relationships
• Experience implementing operational change, new structures, or process redesign
• Strong analytical skills with the ability to interpret metrics and drive data-based decisions
• Decisive, resilient, and action-oriented leader skilled at navigating ambiguity and motivating diverse teams