Director, Revenue Cycle

About the Role

The Director, Revenue Cycle provides strategic leadership and comprehensive oversight of all revenue cycle operations across the organization, including Central Business Office and facility-based business office functions. This role ensures compliance with regulatory, coding, billing, and reimbursement requirements while promoting operational excellence and financial performance.

Responsibilities

• Provide strategic leadership and oversight of all revenue cycle operations, including Patient Access, Billing, Customer Communications, Collections, and Central Business Office functions.
• Direct and monitor the complete revenue cycle process from patient access through claim adjudication, payment posting, and accounts receivable resolution.
• Ensure compliance with federal, state, and regulatory requirements, including billing and coding standards, HIPAA privacy regulations, collections laws, and payer-specific requirements.
• Safeguard financial integrity through effective controls, audits, reconciliations, and revenue recognition practices.
• Partner with executive leadership, corporate finance, facility CFOs, and operational leaders on revenue optimization, reimbursement, financial reporting, and accounts receivable management.
• Develop, implement, and monitor revenue cycle performance metrics, productivity standards, and operational dashboards.
• Analyze financial and operational data to identify trends, root causes, and improvement opportunities, implementing corrective actions to enhance reimbursement and reduce denials.
• Oversee audit readiness and ensure compliance with internal policies and external regulatory requirements.
• Lead, develop, and mentor revenue cycle teams, fostering a culture of accountability and high performance.
• Establish and maintain relationships with payers to resolve escalated reimbursement issues and improve revenue outcomes.
• Monitor physician billing, grant billing, contract billing, and third-party vendor performance for timely, accurate, and compliant reimbursement.
• Develop, maintain, and standardize revenue cycle policies, procedures, and workflows across facilities.
• Prepare and present revenue cycle reports, analyses, forecasts, and performance updates to stakeholders.
• Provide strategic guidance, education, and training on revenue cycle best practices, regulatory changes, and process improvements.
• Collaborate with cross-functional departments to support organizational goals and align revenue cycle initiatives with the company’s mission and values.
• Exhibit the company’s core values in all activities.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field from an accredited school.
• Five years of revenue cycle management experience in a high-volume/multi-facility environment.

Skills

• Knowledge of behavioral health care.
• Strong organizational skills.
• Ability to work collaboratively with diverse healthcare teams.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent communication and interpersonal skills.

Schedule

Days: M-F

Job Location Type: Hybrid in KY or Remote

Travel

Up to 15% travel required.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial protection: Life, accident, critical illness, hospital indemnity, short- and long-term disability, paid family leave, and paid time off.
• Financial & career growth: Tuition assistance, loan assistance, 401(k) with company match.
• Employee well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care, mental health services, discount programs).
• Professional development: Ongoing learning and career advancement opportunities.

You must be authorized to work in the United States without employer sponsorship.