Director, Revenue Cycle

About the Role

As a Director you will be leading a team and acting as the main conduit between healthcare clients and our team on a range of complex assignments. You will manage projects by overseeing interview activities, the gathering of relevant data, developing goals and deadlines, reviewing work product of junior staff, and communicating with clients directly.

Responsibilities

• Establishing and maintaining trusted relationships with client stakeholders through clear communication and thoughtful partnership.
• Assessing how clients are approaching their businesses. Engaging in c-suite and board-level conversations regarding the challenges facing them and strategic initiatives for solving them.
• Build, review, and present financial models (e.g., 13‑week cash flow forecasts, pro‑forma analyses, three‑statement models) and operational models to support client decision‑making.
• Swiftly assessing business needs and designing and implementing measurable solutions that span all aspects of operations.
• Communicating regularly with clients and project team members, escalating any matters that require additional attention and consideration from engagement leadership.
• Providing strategic guidance to manage a client through crisis, helping to identify solutions.
• Collaborating and aligning with representatives from other service lines.
• Effectively owning client project plans and engagements, including defining, prioritizing, and sequencing work to meet deadlines and manage on time deliverables.
• Leading and managing performance of project teams, including assigning and delegating project responsibilities and providing ongoing coaching and constructive feedback. Mentoring and developing junior staff.
• Improving client tracking tools and developing KPIs and metrics to identify and quantify operational performance improvement opportunities.
• Redesigning and implementing leading practice workflows, addressing deficits in quality, and driving operational and financial outcomes across different levels of healthcare organizations.
• Knowledge of engagement economics and overall project delivery, budgeting, and timely billing & collections including managing the implementation risk and profitability for smaller scale projects. Identifying and managing potential risk to client delivery.
• Developing and delivering high-quality work products, utilizing both qualitative and quantitative data, including cash waterfalls, payment velocity, cost-to-collect, and others.
• Utilizing experience and expertise in an interim leadership role and/or being the lead on executing an engagement while managing client relationships.
• Developing transition and hand‑off plans to help ensure improvements are sustained following project completion.
• Building relationships with clients and seeking opportunities to expand the scope of business while generating leads. Acting as an integral member of sales team developing significant portions of proposal and pitch documents.

Revenue Cycle Projects

Revenue cycle projects may include, but are not limited to: due diligences, performance assessments, enterprise performance improvement, full-scale implementations, and interim management for a broad range of healthcare providers and supporting services companies.

Qualifications

• A minimum of ten (10) years of prior work experience in healthcare, consulting or healthcare industry such as revenue cycle, hospital, accounting, audit, private equity, or healthcare operations with a healthcare focus.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA.
• Prior experience with revenue cycle in a hospital or larger health system. Experience working with private equity on operational due diligence and performance improvement a plus.
• Experience with healthcare revenue cycle issues and solutions for improvement related to increasing collections, reducing DSOs, increasing efficiencies and detailed knowledge of government and third party payors.
• End to end expertise in Revenue Cycle systems, operations, regulations, and industry best practices. Experience with workflow redesign and system implementation.
• Ability to identify key operational performance drivers and flexibility to support clients with a broad array of issues.
• Foundational understanding of healthcare financial statements and core Revenue Cycle drivers that impact financial performance.
• Advanced Microsoft Excel, PowerPoint, and Word skills are required; experience with Tableau, SQL, SPSS, Power BI, Action O-I benchmarking, MGMA survey data are preferred.
• Experience with managing client engagements, deliverables and workstreams while mentoring junior staff.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel. Effective management of Private Equity sponsors and / or client sponsors at the C-Suite level.
• Willingness and ability to travel as required.

Benefits

• Healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically.
• 401(k) retirement savings plan with an annual discretionary contribution from Alvarez & Marsal (eligibility requirements apply).
• Paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. (Vacation and personal days vary based on tenure and role type.)

Pay

The salary range is $165,000 - $180,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.