Director, Revenue Cycle Management Operations

The Role

Own end-to-end RCM operational performance across eligibility, claim submission, follow-up, denials, contracts, and authorizations, translating department strategy into execution across your team.

Assess and evolve team structure as the org scales including span of control, role design, and team growth.

Operationalize AI and automation tools across RCM workflows — partnering with Grow's Operations AI Center of Excellence to ensure your teams adopt new capabilities effectively and that human and automated work is distributed intentionally as these tools mature.

Maintain and evolve rigorous KPI reporting and operational dashboards that give leadership clear visibility into RCM performance — including Uncollected %, denial rates, clean claim rates, and payor-level collection trends.

About the Role

Grow's RCM org is at an inflection point — scaling operational maturity, integrating AI-driven automation, and preparing for increasingly complex payor partnerships.

What You’ll Be Doing

• Own end-to-end RCM operational performance across eligibility, claim submission, follow-up, denials, contracts, and authorizations, translating department strategy into execution across your team.
• Assess and evolve team structure as the org scales including span of control, role design, and team growth.
• Operationalize AI and automation tools across RCM workflows — partnering with Grow's Operations AI Center of Excellence to ensure your teams adopt new capabilities effectively and that human and automated work is distributed intentionally as these tools mature.
• Maintain and evolve rigorous KPI reporting and operational dashboards that give leadership clear visibility into RCM performance — including Uncollected %, denial rates, clean claim rates, and payor-level collection trends.

Who You Are

• 8+ years of progressive experience in revenue cycle management, including 3+ years managing managers in a multi-function RCM operations environment.
• Experience owning end-to-end RCM performance metrics and operations (denial rates, clean claim rate, days in A/R) and driving specific operational improvements.
• Experience working in a high-growth or rapid-scaling environment (ideally in health tech) where processes, systems, and team structures were being built or redesigned in real time, not just maintained.
• Experience standing up new processes, reporting frameworks, or team structures during periods of growth or transformation.
• Experience operating in diverse payor types where each payor introduces distinct billing rules, authorization requirements, and contractual structures.
• Experience operating where RCM and adjacent functions meet (credentialing, enrollment, provider operations, or finance) and understanding how upstream quality drives downstream collections performance.
• Experience operationalizing automation or AI tools within operational workflows — you don't need to build the technology, but you know how to adopt it, measure its impact, and reshape team processes around it.

Employment Type

Full Time, Exempt

Base Compensation

Base compensation range: $158,000 - 193,000 USD Annually

Hybrid Commitment: $189,000 - $231,000 USD Annually

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Pet insurance discounts, commuter benefits, and global travel assistance.

Equal Opportunity Employer

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.