Pharmacy Operations Supervisor

Position Highlights

This position supervises inpatient operations on the evening and night shift at Vanderbilt University Hospital, within the Central Pharmacy, Sterile Products, the OR, and soon the new satellite pharmacy at the Jim Ayers Tower. The supervisor works collaboratively with pharmacy operations managers to ensure continuity of service in our 24-hour operation. This is a front-line supervisor position which includes a staffing component. This position works 7 days on with 7 days off. Hours will vary based on shift needs, but standard work hours are 1:00pm to 1:00am.

Key Responsibilities

• Supervises and coordinates the preparation and dispensing of medications according to accepted standards of practice.
• Effectively coordinates departmental resources and actively participates in stewardship and cost control initiatives.
• Effectively manages human resources and creates an environment which enhances morale and facilitates teamwork.
• Ensures the quality, safety and consistency of pharmacy services.
• Ensures the delivery of outstanding customer service to both internal and external stakeholders.

Technical Capabilities

• Pharmaceutical Drug Preparation & Dispensing (Intermediate): Demonstrates proficiency in drug preparation and dispensing including practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to review, prepare and dispense prescribed medications. This includes being proficient in the general principles of aseptic technique utilized to compound sterile preparations (CSPs) to minimize the risk of contamination.

Leadership

• Leadership (Novice): Sets the example in challenging and difficult situations. Can demonstrate different leadership styles, such as supportive and authoritative, as individuals and situations require it. Communicates team and unit goals clearly and effectively. Is receptive to ideas and suggestions from team members. Shows leadership and initiative in situations where supervision is not present or required.

Compliance

• Compliance (Novice): Can explain and apply basic statutory instructions in normal situations on the job. Understands the principles upon which the rules and regulations are based. Appropriately escalates problems relating to rules and regulations in timely and effective manner.

People Management

• People Management (Novice): Conducts performance reviews. Effectively delegates tasks to others. Coaches subordinates on technical and interpersonal topics, as well as professional development. Demonstrates team building techniques and provides leadership through personal example of good work habits, open communication and effective people relationships. Involves subordinates in decisions which affect them. Demonstrates self-reliance and resourcefulness as an example to others.

Operations Planning

• Operations Planning (Novice): Demonstrates ability to realistically anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work within areas of direct responsibility. Appropriately matches equipment and capital resources to task demands. Achieves results within budget. Competently handles multiple assignments simultaneously. Reshapes project during life-cycle evolution, if needed. Demonstrates ability to break down work into manageable and measurable units. Accepts changes to assignments with minimal disruption and loss of productivity. Uses available time efficiently. Follows up to assure problems and issues are resolved.

Quality Management

• Quality Management (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.