Operations Supervisor

Join Centre Area Transportation Authority (CATA) and be at the forefront of transforming public transportation in the Centre region. Lead a dedicated team, ensuring services run smoothly and efficiently while positively impacting the community. Solve real-time challenges, implement innovative strategies, and enhance the transportation experience for riders.

About the role

As an Operations Supervisor, you will oversee day-to-day on-the-road operations, ensuring all services run on schedule and meet quality standards. Responsibilities include shoveling bus stops, deploying gates and signs, monitoring bus loading, directing traffic, maintaining crowd control, and assisting patrons with route questions. You will plan and supervise bus operators' work and performance to ensure a culture of safety and compliance.

Daily tasks involve monitoring route performance, coordinating with maintenance teams for vehicle readiness, and managing customer feedback to enhance service delivery. You will react to and remedy acute situations such as absenteeism, accidents, injuries, employee illness, mechanical breakdowns, and police requests. Collaboration with local stakeholders ensures transit services meet community needs effectively.

Responsibilities

• Oversee day-to-day on-the-road operations to ensure services run on schedule and meet quality standards.
• Shovel bus stops, deploy gates and signs, monitor bus loading, direct traffic, and maintain crowd control.
• Provide directions and assist patrons with route questions.
• Plan and supervise bus operators' work and performance to ensure safety and compliance.
• Monitor route performance and coordinate with maintenance teams for vehicle readiness.
• Manage customer feedback to enhance service delivery.
• React to and remedy acute situations such as absenteeism, accidents, injuries, employee illness, mechanical breakdowns, and police requests.
• Collaborate with local stakeholders to ensure transit services meet community needs.

Requirements

• Strong leadership and communication skills to manage a diverse team and foster a collaborative work environment.
• Exceptional problem-solving abilities for quick decision-making in daily challenges.
• Strong analytical mindset to identify areas for improvement.
• Effective time management skills to prioritize tasks.
• Adaptability to respond to changing conditions and community demands.
• Solid understanding of customer service principles to prioritize passenger needs.
• Possession of, or ability to obtain, a Class B CDL with passenger endorsement (CATA provides CDL training and testing).

Pay

Starting salary of $60,604 - $68,641 per year.

Benefits

• Paid time off (vacation, sick, holiday, etc.).
• Health insurance (medical, dental, and vision).
• Retirement plans: 401(a), 457, Roth IRA.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life insurance, long-term disability, and short-term disability.
• Employee Assistance Program (EAP).
• Free gym membership and free transit pass.
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

Schedule

Operations Supervisors are expected to work on Saturdays of home Penn State Football games.

About CATA

CATA is a joint municipal authority established in 1974, serving portions of Centre County, Pennsylvania, including Penn State's 60,000 students and employees at the University Park Campus. CATA provides a critical transportation network facilitating more than 5 million annual rides through fixed-route, microtransit, paratransit, and commuter services programs.

Renowned for its innovative approach to sustainable transportation, CATA was the first public transportation agency operating an entirely compressed natural gas (CNG) fixed-route fleet on the East Coast. The authority also boasts the highest farebox recovery ratio in Pennsylvania, recovering nearly 40% of its fixed-route operating expenses in 2023.