Pharmacy Medical Assistance Liaison, Specialty Pharmacy, $7,000 Bonus, FT, 9a-5:30p

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

About the role

The Medication Assistance Liaison acts as a liaison between the patient and organization or manufacturer while supporting the organization's objectives of quality customer service. This role focuses on free drug enrollments and applications, copay assistance and/or prior authorizations, in addition to any medication assistance needs. The liaison coordinates care to ensure completion of all assigned activities and conducts necessary research to determine eligibility for various programs and benefits. The role may also analyze reports or queues to assess patient eligibility and work closely with pharmaceutical manufacturers and vendor representatives for continuous customer service and follow-up.

Responsibilities

• Act as a liaison between patients, organizations, and manufacturers to facilitate medication assistance programs.
• Handle free drug enrollments, applications, copay assistance, and prior authorizations.
• Coordinate care to ensure completion of all assigned activities.
• Conduct research to determine patient eligibility for various programs and benefits.
• Analyze reports or queues to assess patient eligibility.
• Collaborate with pharmaceutical manufacturers and vendor representatives for customer service and follow-up.

Requirements

• High School Diploma, Certificate, GED, Training, or equivalent experience.
• PTCB Certified Pharmacy Technician.
• Registered Pharmacy Technician.
• Minimum of 5 years of relevant experience.
• Critical thinking skills and effective communication.
• Ability to work with minimal supervision and in a stressful environment.
• Decisive judgment and ability to take appropriate action when required.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help eliminate medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $22.53 - $29.29 per hour, depending on experience.