Pharmacy Liaison - Bronx, NY $5,000 Sign-On Bonus!

Job Duties

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care;
• Support outpatient retail and specialty prescription medication needs;
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc;
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list;
• Help develop new processes to ensure smooth operations and patient care;
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Answer, resolve and triage inbound inquiries;
• Perform refill reminder calls under the supervision of a pharmacist;
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance;
• Ensure appropriate documentation in all required systems/tracking mechanisms;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value-added business partner to stakeholders throughout the organization;
• Protect organization's value by keeping information confidential;
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;

Experience/ Education

• Licensure/Certification: Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2 years, Preferred 3-5 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required

Skills

• Strong interpersonal communication skills
• Able to work independently and demonstrate good judgement
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other software programs and able to extract relevant information
• Strong organizational/administrative skills a must

Traits

• Organized
• High-integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator

Other

• Energetic
• Highly motivated
• Team player with strong personal and communication skills
• Discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties

• Knowledge of transplant
• Hepatitis C
• Infectious disease (including HIV)
• Oncology