Transplant Pharmacy Liaison - New York – Varied Shifts + Incentives! ($5K sign-on bonus)

About the role

The Company is seeking a highly motivated, self-starter with a challenging career in specialty pharmacy management services. The ideal candidate will work independently, build strong relationships, and provide exceptional patient care.

Responsibilities

• Provide "legendary" care to hospital patients by offering a full suite of custom medication management services
• Work seamlessly with hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients about the hospital's services and how they improve their care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacies patient population
• Ensure patients remain on track with medication regimens through outbound therapy/medication adherence check-ups and secure refill prescriptions
• Communicate effectively with the centralized Patient Service Center regarding reports and lists
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling, such as hazardous medications and refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Answer, resolve, and triage inbound inquiries
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance-related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
• Ensure appropriate documentation in all required systems/tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolve problems, recommend improvements, and implement change
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Willing to do whatever is necessary for the betterment of the Company

Requirements

• Nationally certified as a CPhT preferred but not required
• 2 years of experience as a Pharmacy Technician, with preference for 3-5 years
• High School Diploma or GED
• Strong interpersonal communication skills, ability to work independently, and good judgment
• Proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and extract relevant information
• Strong organizational/administrative skills

Qualifications

• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Energetic, highly motivated, team player with strong personal and communication skills
• Discretion and confidentiality essential as position deals with highly sensitive and private data
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Skills

• Strong interpersonal communication skills
• Ability to work independently and demonstrate good judgement
• Strong verbal and written communication
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other software programs and able to extract relevant information
• Strong organizational/administrative skills

Benefits

Salary range: $66,300.00 - $70,000.00 plus bonus, subject to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Pay

$66,300.00 - $70,000.00 annually

Schedule

Variated shifts

Benefits

Varies

Skills

• Strong interpersonal communication skills
• Ability to work independently and demonstrate good judgement
• Strong verbal and written communication
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other software programs and able to extract relevant information
• Strong organizational/administrative skills

Qualifications

• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Energetic, highly motivated, team player with strong personal and communication skills
• Discretion and confidentiality essential as position deals with highly sensitive and private data
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus