Pharmacy IT Support Technician I

About the role

Vetsource is a data-powered platform designed to simplify processes and streamline systems for the pet healthcare industry. Our mission is to help our customers create stronger bonds with their customers and foster positive experiences.

Responsibilities

• Perform regularly scheduled maintenance on the pharmacy's automation systems.
• Maintain and manage assets and inventory of all parts and equipment required for warehouse operations.
• Receive, configure, and deploy new desktop and laptop computers to warehouse users.
• Install or reconfigure appropriate desktop hardware and peripherals, printers, software, and line equipment.
• Schedule and communicate maintenance windows for production line downtime to appropriate teams.
• Respond to and resolve or escalate issues and requests raised via ticket system, chat, phone, or walk-up related to the automated Pharmacy production line, warehouse computers, printers, and proprietary applications.

Requirements

• 1+ years of IT/Software Support.
• 1+ years in a warehouse environment.
• Proficiency in Microsoft Office and Google Suite.
• Experience using standard hand and power tools; understand good safety practices.
• Experience using standard warehouse equipment: forklift, pallet jack, hand-truck, ladders, jacks, etc.
• Strong technical and mechanical aptitude; must be a quick learner with the ability to understand workflow capability and constraints.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills with the ability to work independently.
• Working technical knowledge of current IT protocols, operating systems, and standards.
• Excellent technical knowledge of PCs, printers, and desktop hardware.

Preferred Experience and Qualifications

• General warehouse safety awareness.
• Conveyor/assembly line maintenance experience.
• Associate's degree in computer science, computer information systems or a related field, experience may be considered in lieu of education.

What You'll Do

Perform regularly scheduled maintenance on the pharmacy's automation systems.
Maintain and manage assets and inventory of all parts and equipment required for warehouse operations.
Receive, configure, and deploy new desktop and laptop computers to warehouse users.
Install or reconfigure appropriate desktop hardware and peripherals, printers, software, and line equipment.
Schedule and communicate maintenance windows for production line downtime to appropriate teams.
Respond to and resolve or escalate issues and requests raised via ticket system, chat, phone, or walk-up related to the automated Pharmacy production line, warehouse computers, printers, and proprietary applications.

What You Bring

• 1+ years of IT/Software Support.
• 1+ years in a warehouse environment.
• Proficiency in Microsoft Office and Google Suite.
• Experience using standard hand and power tools; understand good safety practices.
• Experience using standard warehouse equipment: forklift, pallet jack, hand-truck, ladders, jacks, etc.
• Strong technical and mechanical aptitude; must be a quick learner with the ability to understand workflow capability and constraints.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills with the ability to work independently.
• Working technical knowledge of current IT protocols, operating systems, and standards.
• Excellent technical knowledge of PCs, printers, and desktop hardware.

Work Conditions

• An environment where dogs are present, if in the office.
• Ability to sit and stand for shift work and perform work involving light physical effort.
• Ability to work on repetitive tasks and maintain focus.
• Must have access to a reliable internet connection during work hours.
• Occasionally lifting up to 25 pounds.
• Occasionally stooping, lifting, and/or bending.

What Can You Expect From Vetsource

• Competitive pay and benefits including medical, vision*, dental, and life insurance.
• Employee Assistance Program.
• Pet insurance* and Virtual vet care.
• PTO, Holidays, Floating Holidays, and Volunteer Day.
• Retail Savings Plan (401k/ RRSP) with employer matching program.
• Paid parental leave.
• Flexible scheduling and remote work where possible.
• The opportunity to join one of our Associate Resource Groups, and fun company events!

Our Values

• Quality.
• Responsibility.
• Mutuality.
• Efficiency.
• Freedom.

Pay Range (US based applicants)

$22.89 - $27.00 / hour