Pharmacy Technician I

Key Responsibilities

• Manage high-volume inbound calls from members, pharmacies, and prescribers within a national customer care center.
• Address real-time pharmacy point-of-service inquiries and assist with benefit-related questions.
• Guide prescribers through formulary alternatives and prior authorization processes.
• Clearly explain pharmacy benefits and coverage details to members in simple terms.
• Accurately enter customer data and document all interactions in tracking systems.
• Adhere to standard operating procedures to ensure consistent, accurate service.
• Communicate issues and resolutions effectively to customers and internal teams.

Requirements

• Recent PBM and pharmacy call center experience.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in using computer systems and software for data entry and record-keeping.

Qualifications

• National Pharmacy Technician Certification (PTCB, NHA) preferred.
• Bachelor's degree preferred.

Skills

• Excellent customer service skills.
• Knowledge of pharmacy benefit managers and formularies.
• Experience with call center operations.
• Strong organizational and time management skills.

Benefits

• Flexible remote work schedule.
• Multiple shift options to accommodate different lifestyles.

Pay

Competitive salary based on experience and qualifications.

Schedule

Monday through Friday, EST hours, with multiple shift options available.