Pharmacy Coordinator

Job Duties

• Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.
• Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.
• Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Experience/ Education

• Required: 3+ years or a Bachelor's Degree.
• Preferred: 5-8 years of experience as a Pharmacy Technician.
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Skills

• Strong interpersonal communication skills.
• Strong phone skills.
• Highly proficient in Microsoft Office particularly Excel and Word.
• Able to quickly learn other programs and able to extract relevant information.
• Strong organizational skills a must.

Traits

• Organized.
• High-integrity.
• Attention to detail.
• Dependable.
• Quality focus.
• Empathetic.
• Good listener/communicator.

Specialties

• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus.

Other

• Energetic, highly motivated, team player with strong personal and communication skills.
• Discretion and confidentiality essential as position deals with highly sensitive and private data.
• Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms.
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.